Last updated: September 20, 2026 · Operated by StreamlineSMB / TillCount · Contact: [email protected]
1. Overview
This Privacy Policy explains how the Shop Metrics application ("the App") — including its Sweet Aloha Metrics internal deployment and any Daily Reports service under the myshopmetrics.app domain — collects, uses, and protects information from Clover merchants. The App is designed to be data-minimal: it reads only what is needed to produce sales reports.
2. Information We Collect
When you connect the App to your Clover account, we collect and store:
- Merchant information: merchant name, ID, and business address — to identify your account and label your reports.
- Sales data: order totals, timestamps, line-item summaries, discounts, refunds, and tender types — to build daily, hourly, monthly, and yearly reports.
- Employee information (only if authorized): employee names, IDs, and shift hours — solely to attribute sales and tips in reports.
- Connection credentials: an OAuth token allowing read access to your Clover data. This token is stored securely and can be revoked by you at any time from your Clover account.
We do not collect customer personal data, card numbers, or payment credentials. We do not process payments.
3. How We Use Information
All collected data is used exclusively to provide the reporting features of the App to you: dashboards, daily summary emails, trend analysis, and historical reports. We do not sell, rent, or share your business data with third parties. We do not use your data to train machine-learning models or for any purpose other than delivering the service.
4. Data Storage & Security
Data is stored on secured servers with access restricted to the operator. Connections are encrypted in transit (HTTPS/TLS). Tokens are stored with file-level access restrictions. While no system is perfectly secure, we apply industry-standard practices to protect your information.
5. Data Retention & Deletion
Historical sales data is retained for as long as your connection is active so that trend and year-over-year reporting works. If you disconnect the App or revoke access, data collection stops immediately. To request full deletion of stored data, contact [email protected] — deletion is completed within 30 days.
6. Employee Data
Employee names and shift hours, where authorized, are used only to show sales and tips attributed to specific team members in merchant-facing reports. This data is never used by the operator for employment decisions and is never disclosed outside the service.
7. Your Rights
You may at any time: revoke the App's access via your Clover account; request a copy of the data stored about your business; or request deletion of stored data (see Section 5). Questions or requests: [email protected].
8. Changes to This Policy
Material changes will be posted on this page with an updated date. Continued use of the App after changes are posted constitutes acceptance of the revised policy.
9. Contact
StreamlineSMB / TillCount · [email protected]